Delete your Carder account

Delete in the app

The fastest way to delete your account is directly in the Carder mobile app.

Open the Carder app and sign in
Go to the Settings tab
Tap Delete Account
Confirm when prompted

Your account is deactivated immediately and your data is deleted within 30 days, subject to the retention exceptions below.

Delete by email

If you cannot access the app or prefer to email us, send a deletion request to privacy@carder.uk from the email address associated with your Carder account.

Include:

The email address on your Carder account
The subject line "Delete my account"
Any additional context if you have multiple accounts or if the request is being made on behalf of someone else

Data protection contact

privacy@carder.uk

What is deleted

When your account is deleted, the following data is removed from our systems:

Your name, email address, profile photo, and bio
Your delivery addresses saved in settings
Your Pokémon TCG collection data (owned cards, quantities, condition grades)
Your collection and marketplace settings and preferences
Your active listings (removed from the marketplace)
Your listing photos stored on Cloudflare R2
Your push notification tokens

What we must retain

Some data must be kept even after account deletion because of legal obligations and to protect other users' consumer rights. This is set out in full in our Privacy Policy.

Transaction records — retained for 7 years from the date of each transaction, as required by HMRC under UK tax law
Reviews you have left for sellers — permanent, but attributed to "Former User" instead of your display name
Opening verification videos tied to a specific order — automatically deleted 90 days after that order is completed or resolved

Timeline

Immediately — your account is deactivated, active listings are removed from the marketplace, and you can no longer sign in
Within 30 days — your personal data is deleted from our production systems (subject to the retention exceptions above)
Backup rotation — data may persist in encrypted backups for a further short period before those backups are rotated out

Questions

For questions about account deletion, data retention, or to exercise any other data protection right (access, rectification, portability, restriction, or objection), contact: