Support

We aim to respond within 48 hours. Most enquiries are answered sooner, but please allow this window before following up — especially over weekends and UK public holidays.

For urgent account issues (for example, suspected unauthorised access), please include the word URGENT in your subject line so we can triage it quickly.

To help us resolve your enquiry on the first reply, please include the following where relevant:

• The email address associated with your Carder account
• The order reference, if your enquiry relates to a specific purchase or sale
• The listing ID or card name, if your enquiry relates to a specific listing
• A clear description of the issue and, for bugs, the steps to reproduce it
• Screenshots or screen recordings, where they would help illustrate the problem

Carder is operated by Carder Ltd, a private company limited by shares registered in England and Wales. The full trader disclosure is set out below.

For information on how we handle your personal data, see our Privacy Policy. For the rules that govern your use of the Carder marketplace, see our Terms of Service.